Technology Reliability¶
Metadata¶
| Property | Value |
|---|---|
| Type | kpi |
| Domain | technology-and-engineering |
| Status | active |
| Version | 1.0 |
| Owner | CTO |
| Steward | Technology Team |
Definition¶
The overall reliability of production systems, combining incident frequency and recovery time.
Purpose¶
Supports escalation and investment decisions related to system stability; if the product is unreliable, everything else quickly becomes secondary.
Target¶
99.9% uptime with incidents resolved within agreed recovery time.
Thresholds¶
critical: Uptime below 99.9% or an active critical incident
warning: Incident count or recovery time trending upward
target: 99.9% uptime with no active critical incidents
Supporting Metrics¶
- technology.incident_count
- technology.mean_time_to_recovery
Dimensions¶
- service
- period
Review Frequency¶
Real-time
Source¶
This page is generated from the canonical definition definitions/kpis/technology.reliability.yaml.
Do not edit this generated page directly.