Service Availability¶
Metadata¶
| Property | Value |
|---|---|
| Type | kpi |
| Domain | technology-and-engineering |
| Status | active |
| Version | 1.0 |
| Owner | CTO |
| Steward | Technology Team |
Definition¶
The proportion of time a service is available and functioning as expected within a defined period.
Purpose¶
Supports operational and escalation decisions by tracking whether services are meeting their reliability commitments.
Target¶
99.9% availability per service per month.
Thresholds¶
critical: Availability below 99.9% for the period
warning: Availability trending toward the 99.9% threshold
target: Availability at or above 99.9%
Supporting Metrics¶
- technology.process.uptime
- technology.http.request.error_rate
Dimensions¶
- service
- environment
- period
Review Frequency¶
Real-time
Source¶
This page is generated from the canonical definition definitions/kpis/technology.service.availability.yaml.
Do not edit this generated page directly.