Customer Review Rate¶
Metadata¶
| Property | Value |
|---|---|
| Type | metric |
| Domain | products |
| Status | active |
| Version | 1.0 |
| Owner | Product Manager |
| Steward | Product Team |
Definition¶
The proportion of customers who provide a review or feedback rating following delivery or use of a product.
Description¶
Customer review rate is used to gauge customer sentiment and engagement with delivered products and to inform product improvement decisions.
Metric Kind¶
derived
Unit¶
percentage
Grain¶
product by period
Calculation¶
customers_reviewing / customers_eligible * 100
Dimensions¶
- product
- period
- review_channel
Sources¶
- products.product_records
- sales.crm_records
Related¶
products.referral_rate
Source¶
This page is generated from the canonical definition definitions/metrics/products.customer_review_rate.yaml.
Do not edit this generated page directly.